Support

Support center

Guides, fixes and a 24/7 team — everything you need to keep streaming smoothly.

Device setup

Step-by-step install guides for every supported device.

FAQ

Quick answers about speed, billing, devices and more.

Contact us

Reach a real person on live chat or email, any hour.

Using a VPN

Stay private and stable on any network.

Guides & tips

Read troubleshooting and streaming tips on the blog.

Billing & refunds

Understand plans, renewals and our money-back guarantee.

Quick fixes

Buffering or playback issues?

Stream keeps buffering

Use a wired or 5GHz connection, close other bandwidth-heavy apps, and let adaptive bitrate settle. If it persists, contact support to switch you to a nearer server.

App won't load my channels

Double-check your login details, restart the app, and confirm your subscription is active. Our team can re-issue credentials in minutes.

Picture looks soft

Adaptive bitrate may be holding a lower resolution on a slower connection. A faster network unlocks 4K and 8K automatically.